Member messaging
Reach members where they are.
Reminders and drafts are ready for each reason, such as package ending, payment due or follow-up, across SMS and email. You review and send, and every send is logged. No automatic bulk messages.
Why it works
The right message, written for you.
Most of the work in chasing members is writing the same message again and again. Here, the draft for each reason is ready, you check it, and it goes out by the channel that suits the member.
- SMS and email
- Staff review every message before it goes
- Every send is logged
Your studio
SMS · email · sample drafts
Class reminder
Hi Priya, you're booked on reformer 5 tomorrow at 09:00. Can't make it? You can cancel up to 12 hours before.
Wed 18:00
Pack running low
You have 2 sessions left on your pack. Top up here: pay.example.com/n7Kq
Thu 10:05
Payment received
Thanks, payment received. Your 8-session pack is ready to use.
Thu 10:12
What gets sent
Six messages that save you writing.
- Class reminder
- A draft for a booked session, with your cancellation window.
- Package ending
- Tells the client when a pack is nearly used up, with your payment details or, with the online payment add-on, a payment link to top up.
- Payment due
- A short reminder with your transfer details or, with the online payment add-on, a link to pay by card through your own payment provider account (optional paid add-on).
- Follow-up
- A friendly nudge for a client or member who has stopped coming.
- Booking link
- A personal link to book, choose a spot and cancel, without an app.
- Waitlist offer
- Tells the client they have been promoted from the waitlist and which spot they have.
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How it works
From reason to sent in four steps.
- 01
A member hits a reason: package ending, payment due, a lapse in visits
- 02
A ready-made draft appears for that reason
- 03
Staff review it and send by SMS or email
- 04
The send is logged against the member
Nothing goes out in bulk on its own: your staff stay in control of what is sent. We can show you how it works in a demo. See Workout Studio or Workout OS for gyms.
FAQ
Messaging questions.
How does member messaging work in Workout OS?
Reminders and drafts are ready for each reason, such as a package ending, a payment due or a follow-up, across SMS and email. Your staff review each message and send it, and every send is logged.
Are messages sent automatically?
Drafts are prepared for you, but your staff review and send them. There are no automatic bulk messages.
Which channels are available?
SMS and email; in-app notifications follow with the gym member app (coming soon). You choose the channel that suits the message and the member.
What messages can I prepare?
Reminders and drafts by reason, for example a package ending, a payment due, a follow-up after missed visits, a class reminder, a booking link or a waitlist offer. Online payment links are part of the optional paid payment add-on.
Can I see what was sent?
Yes. Every send is logged, so you can see what went to whom and when.
Do my clients need to install anything?
No. SMS and email reach them without an app, and a booking link opens in their browser. App push will follow with the gym member app (coming soon).
Are the drafts available in English?
Yes. Drafts are available in English and Turkish.
Demo
See it with your own data.
Gym, studio or both? We will set up a 20-minute walkthrough using your own packs and client list. No commitment.