Straight answers.

Workout OS is gym and studio management software that runs from your phone: memberships, class and session booking, payment tracking, and SMS and email reminders, with no commission, no contract and free data export. There are two products: Workout OS for gyms and Workout Studio for personal trainers, pilates, reformer and yoga studios.

Choose Workout OS if you run a gym with monthly memberships and a front desk. Choose Workout Studio if you work in sessions and packs: personal training, pilates, reformer, yoga or wellness. If you run both, ask us about using the two together.

No. Workout OS and Workout Studio are software only. They run in a browser on your phone, tablet or computer. We do not sell hardware. If your gym already has a door or turnstile system, it can connect to the member list through our API, signed webhooks and CSV feed.

Yes. Both panels are built phone-first and work fully in the phone browser. Add the page to your home screen and it opens like an app. There is nothing to install.

Yes. Both Workout OS and Workout Studio run in English. Each business also sets its own language, currency and time zone.

A small studio can be running in an afternoon: add your services and packs, set your hours, import your client list from a spreadsheet and create the first booking. For larger gyms we can help with the import.

No. You pay month to month and can cancel whenever you like. There is no setup fee for the core product (optional online payments through your own payment provider account are a paid add-on we set up on request), and we take no commission on what your clients pay you.

Both products have a free plan that works for good. Paid plans for gyms start at $79 a month and for studios at $24 a month, with no per-client pricing in Workout Studio. See the pricing page for every plan.

No. By default you collect payments yourself (cash, bank transfer, card terminal) and record them in Workout OS, with SMS or email payment reminders and transfer details. If you want online payments, we can connect your own payment provider account as an optional paid add-on; the money goes to your account, we never hold it and never take a cut, and the provider charges its own fee.

Workout Studio has no per-client pricing: plans differ by the number of trainers. Workout OS plans are based on the number of active members. Every feature is included in every plan (the API is read-only on the free gym plan).

Prices are published. The only paid add-on is the optional online payment set-up. If we ever change them, existing customers get advance notice, and you can cancel at any time.

Yes. The first 50 founding customers (Workout OS and Workout Studio combined) get 40% off their first 6 months; a spot is taken with the first payment. Paying yearly gives you two months free as well.

Member success (called Client follow-up in Workout Studio) compares each member's or client's activity with their own history every night and, when it sees a change, opens a follow-up case for staff. The case shows its reasons with numbers, suggests a programme review for the trainer, a personal message draft for the team and a follow-up task, and measures the result 14 and 30 days later. It is included in every plan.

In the gym product: check-ins recorded at the front desk (and from the member app once it launches; coming soon), class attendance, workout logs and, optionally, records from a door system you connect, plus programmes, membership end dates and freezes. In Workout Studio: booking records (attended, no-show, late cancellation), packs, upcoming bookings and programmes. No extra hardware is needed, and we do not sell door or turnstile systems.

No. We are not selling an AI or machine-learning prediction. There are eight transparent rules and each one is explained with a number (for example "Weekly visits 3.1 → 0.5"). You can change the thresholds in settings or switch a rule off. The output is not "this member will leave", it is "this situation is worth following up", and a person decides what to do.

No. This feature does not send automatic or bulk messages. It prepares a neutral, warm draft matched to the reason (for example "We haven't seen you for a while, shall we update your programme together?"), and staff edit it and send it personally. Staff send it by SMS or email, or call instead. One message goes to one person at a time.

The rules do not use health data: form answers and measurement values are not interpreted, and for measurements only the date of the last one is checked. Members never see a "risk" label or score; only authorised staff see cases, and a trainer sees only their own members. The system does not decide anything about anyone, a person does. Cases are anonymised after 12 months and deleted when the member is deleted. Your business is the data controller and we act as processor under our data processing agreement.

Yes. Because each rule compares a member with their own history, it works with few members, and in a small business it is hard to keep track of who has gone quiet. The limits are explicit: a member with less than 4 weeks of history gets no personal-baseline comparison (only slow start and long absence are checked), and with fewer than 10 cases in a group the outcome report shows counts instead of percentages.

No. Member success and Client follow-up are included in every plan, the free plans included, at no extra charge.

Yes. The owner can download a full export at any time, free of charge: one data file plus a CSV for every table. After you cancel you have 90 days to export. Your data stays yours.

Yes. Export your client list as CSV from your old tool and upload it. The importer recognises the column names used by Mindbody, Glofox, Trainerize, PushPress and typical spreadsheets, shows a preview, flags duplicates and bad rows, and only imports when you confirm. Imports can be undone. See the migration page for the steps.

Each business's data is kept separate from every other business at database level. Our legal pages list the sub-processors we use and how data is handled, including our data processing agreement.

Reminders and drafts come ready-made for each reason, such as a package ending, a payment due or a follow-up, across SMS and email. Staff review each message and send it, and every send is logged. There are no automatic bulk messages. See the messaging page for details.

No. In Workout Studio, you send a personal booking link by SMS or email and the client books, picks a spot and cancels in the browser. An optional member app for gyms (Workout OS) is coming soon.

Yes. For reformer and spot-based classes, clients (or you) pick a numbered spot from a map. Two active bookings can never take the same spot.

The client joins a waitlist. When someone cancels, including a late cancellation, the next eligible client on the waitlist is booked in automatically, takes the freed spot, and a confirmation message is ready for staff to send.